Frequently Asked Questions About Refinishing
BSR of Hawaii is here to answer all your questions about bathtub and shower refinishing. We've been in business since 1979, so we have more experience and greater knowledge on the subject than other people.
Ask about our senior, military, and property manager discounts
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Find Answers to All Your Refinishing Questions
Are You Insured and Properly Licensed?
Yes, to all counts.
Is This Price Correct?
If our competition charges more, then their overhead is probably more. It doesn’t mean that their product is better.
There are numerous reasons why you should be concerned if our competition charges less. We try to give a fair price. We try to stay in step with the market value or even on the low side of fair.
What Is Reglazing? Is It the Same as Refinishing?
Reglazing is a term most often used by refinishers in the porcelain and tile refinishing industry to describe the new surface applied to an old bathtub or shower fixture upon completion of the refinishing process. It is often interchanged with the words refinish, refinished, or refinishing.
Is the Refinishing or Reglazing Process and Product the Same as the Original Finish?
No. The original porcelain or ceramic tile surface is baked at temperatures up to 1800 degrees Fahrenheit. That is why the surfaces are so hard and scrub-resistant. It's impossible to heat any new coatings at those temperatures without disintegrating the surrounding home. However, the ever-evolving chemical industry is continuously discovering new formulas that provide new coatings that are "porcelain and ceramic-like." Glas-Tech 9000
is the one coating that closest emulates the original surface.
While not yet as hard as a factory-baked porcelain or ceramic finish, it is the finish that can take the abuse and through normal use give your old bath or shower many added years of good and beautiful use.
How Long Does It Take to Refinish a Bathtub?
Depending on the condition of the tub, anywhere from 2 to 4 hours. That's one of the great benefits of refinishing or reglazing instead of replacing. The works all done in less than a day, at a fraction of the cost and none of the mess.
When Can We Use the Tub After It Has Been Refinished?
You can use it that same evening. Our Glas-Tech 9000 comes in various curing lengths and our standard is a 4-hour cure coating formula. We suggest waiting until the next morning but, if you must, you can use it the same night.
I Notice There Are Various Companies Who Provide Tub and Shower Refinishing. Are They All the Same?
The basic steps in refinishing an old bath or shower should be similar. But, none of the companies are exactly the same as another. Some may use similar products, but their preparation techniques may vary. In fact, most use different products.
These products include various items to clean, repair, and to prepare the old fixtures for reglazing or refinishing.
Ultimately, the coatings each individual company uses are different and vary. You should shop and compare and then chose the ones you feel most comfortable with to do your work for you.
How Long Have You Been in Business?
We've been here for our customers since 1979.
Do You Have a Contractor's License?
Bathtub or shower refinishing is currently classified as a service and all individual projects are under $1,000 to complete, no contractor’s license is required. But you should make sure the company you're dealing with is a responsible company.
We've been refinishing tubs in Hawaii since 1979, and that speaks for itself. We are members of the Hawaii BBB with an A+ rating.
How Long Is Your Warranty for and What Does It Cover?
Our warranty is for 5 years, prorated regardless of which system you choose. It covers anything due to product failure or faulty application by our technicians.
Some Companies Use Car Paint. Does Yours?
You want a product that is made for the job. Our product, Glas-Tech 9000, and our multi-stone system were formulated in the chemical laboratories for the purpose of bathtub refinishing. They cannot be obtained through any regular hardware or paint stores.
Is Your Top Coat an Epoxy Coating?
Epoxies are great adhesive products, but not as a top coat. New chemicals and refinishing products, especially Glas-Tech 9000, outperform them.
What Do I Need to Prepare Before You Come Out to Refinish My Bath?
Keeping the job simple and as trouble free for our customers is the main goal at BSR. All we ask is that if you repair any plumbing leaks before we come out. Also, all loose items and items that you may need for the day should be removed from the bathroom.
You can go back in and use the commode, the sink, and other bathroom items about an hour after we leave – just don't touch the tub until the next morning.
How Do I Ensure That We Don't Have to Call You Again Within 5 Years?
If you have small children or pets, you might want to consider having them use soft toys rather than hardwood, metal, or hard plastic. These and pet claws are prime contributors to damage in all tubs not only refinished ones.
Also, suction cup bathmats are a no-no when it comes to refinished bathtubs. The constant snapping up when removing the mats can cause the material to separate from the original tub. Warranties do not cover this type of damage.
We do offer, at no charge, a non-skid surface application directly in the tub during the reglazing process if this is a concern, especially if you have little ones, handicapped, or elderly folks.
If a mat is really what you want, then we recommend using the stick-on appliques that you can get at pharmacies or safety system outlets, those rectangular sticky strips or flower looking non-slip things. Just paste them down and then leave them there. But really, the non-skid application we provide for
FREE is the best option.
There is a non-suction cup bath mat available. Ask us and we can obtain price and availability of one for you if that is what you desire.
What Are the Pros and Cons of Having a Non-Slip Surface Added to My Bath?
We always recommend having a non-slip surface added to your tub as it is a definite safety feature. They prevent water from running off and minerals tend to accumulate in a non-slip surface more than a smooth surface. Cleaning may be a little more intense in a tub with a non-slip bottom than one without.
I Have a Leaking Faucet. Should I Get It Repaired Before You Refinish the Tub?
Yes. We can refinish a tub with a leak, but you risk damaging the new surface later on when having the leak repaired after the tub has been reglazed. If the leak damages the newly refinished surface there would be a charge for making that repair as damage caused by plumbing problems are not covered by the warranty.
I Am Completely Refinishing My Bathroom. At What Point Would the Refinishing of the Tub Take Place?
The best time for the best results is to have the tub reglazed last. It is more work for us in protecting your home, but a clean home makes for a cleaner refinishing environment.
I Understand There Is a Strong Odor When the Bath Is Refinished. How Long Will It Last?
There is a strong odor during the last half hour to hour of work when the new Glas-Tech 9000 glaze is being applied. It is extremely strong during the first 10 minutes and rapidly minimizes.
Some folks are sensitive to paint smells and should be aware of it so they can go outside or be in a well-ventilated area during that time. The smell is uncomfortable to most only if they are right in the bathroom itself during the application.
A very still and windless day causes the odor to linger longer. People with health considerations would want to be away from the area until the odor is gone.
Is the Odor Toxic?
Some companies will lead you to believe that their product is safe and non-toxic. If the coating they use is a solvent based coating, then that is just not true.
With solvent based coatings, the resin product by itself may not be toxic but, when combined with reducers and catalysts it is.
Anyone who tells you different is not taking into account the toxicity of the reducers and catalysts that have to be applied to the resin during the "activation" stage and spraying stage of the product onto the old tub.
Normally there is nothing to be concerned with regard to solvent based products if you're aware of it and proper precautions are taken, but you should be made aware of it.
Doctors have told us that if our clients remain in a well-ventilated room away from the area of the refinishing there should be no concerns, but if you have health-related respiratory or heart conditions we'd suggest taking a walk during the application of the glaze, which is normally the last hour of the job.
After the mist is out of the air and the surface is dry the solvent-based products are no longer toxic. Glas-Tech 9000 is actually a much safer surface than some original porcelain tubs that contain lead. Glas-Tech 9000 is frequently used to make older tubs with lead in them "lead safe.”
Are There Any Hidden Costs That I Should Be Aware of?
Some additional costs that may be neglected to be mentioned are:
- Removing shower doors
- Reinstalling shower doors
- Removing old paint from surface of a previously refinished or painted tub
- State excise tax
State excise tax is included in all prices we quote and is not an expected added on cost when the invoice is submitted. Other companies’ prices usually do not include taxes which they will add on to your cost. You should always ask if there are any costs that could be added to the price you’re being quoted.
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